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Called to have the mirrors replaced on my husbands truck. Sandy was awesome to work with. They were able to order the new mirrors and install the next day before we went on vacation. Great to go to a business that understands customer service!! Will recommend to others in the future.
I have a small landscaping company in the Waldorf/White Plains area. We break on average 4-5 windows per year by slinging up rocks from the mowers/weed whackers.
Previously, I used Royal Glass to replaced all of my windows but since they went out of business 4-5 years ago I have had to try out the other companies in the area. I've tried Waldorf Glass, D&S Glass, Safelite, and a few other small companies I can't even remember. I understand that it can probably be a pain in the A** to be in the glass business. It falls in the same category with Lost Baggage at airports, Towing companies, and Locksmiths. I mean most of the customers are normally in a bad mood or calling against their will.
The other local glass services often had rude employees, were unreliable, were overbooked, or just plain ignorant. I even had an employee at one of the above companies use vulgar language towards me for calling to follow up on an estimate. On another occasion, one of the above companies came out to the broken window SIX (6) times with the wrong glass, and then increased the original quote by $250. Needless to say, I canceled and Gragan had the window replaced for 3/4ths of the original quote the next day.
I've been using Gragan for the past few years and I have been more than pleased with their service. I call, they give me a quote, give them a card number over the phone, and they set everything up at the resident where the window has been broken. Following the service, they even email me a receipt. Their prices are more than reasonable (often a few hundred below the other fools in the area) and they always get everything right the first time.
Before you go calling the other companies, give Gragan a call, it will save you days of stress and aggravation. Thanks for the great service over the years! -Alex
They've replaced a regular window for us, as well as a wood stove window. The service is fantastic. With a winter storm coming and a broken wood stove window, they had the door fixed for us in less than two hours. Highly recommend
I have been using this business since 2002 when I lived in the area and had to replace 10 large door size windows. The cost of these windows was very reasonable and the experience was good. I have since moved to Northern Virginia and recently needed four small mirror panels to spruce up a bifold closet door. When I was finally able to get a quote from a local company it was over $250. Decided to call Gragan's and got a quote of $60 and availability date only a few days later. Even with a much longer drive, the price was worth the effort. Will have all of my glass needs handled by Gragan's in the future.
This is the second time Gragan and Sons has delivered great service at a great price. First time it was a custom window in my home that a national chain quoted $2,000 to repair, Gragan did it for $600. This time it was my Explorer that had two road detritus chips in the windshield. I dropped by yesterday and got the price for both repair and replacement, decided on the replacement and it was put in this morning in 45 minutes and only $200. I believe in supporting local, family owned businesses and Gragan and Sons Glass has my business and recommendation to anyone with glass needs.